Legal
Privacy & Terms
Last updated 23 October 2026
Privacy Policy
DinkHub helps pickleball clubs organise sessions, run matches and keep ratings up to date. This policy explains what we collect, why, who else sees it, and how to get rid of it.
Information we collect
Your account
We collect your first name, surname and email address when you create an account. You must also confirm that you are at least 18 years old. We record that confirmation, but we do not ask for or store your date of birth. You can optionally provide a name you are known as, gender, mobile number, town or city, country, a profile photo and a short bio.
Your play
Your club memberships and join requests, the events you attend, the teams and pairs you are put in, match results and scores, and an internal per-club skill rating used to balance games.
Your DUPR connection, if you choose to connect one
DUPR is a third-party rating system. Connecting DUPR is optional for general use of DinkHub. However, a connected DUPR account is required to participate in events that an organiser has designated as DUPR rated. If you do connect, we store:
- your DUPR ID and DUPR's internal identifier for your account;
- your DUPR singles and doubles ratings;
- which DUPR subscription entitlements your account holds, so that we can tell whether you are eligible for events that require DUPR+;
- access and refresh tokens that let our server read the above from DUPR on your behalf. These are stored where the app itself cannot read them and are never sent to your device or to anyone else.
You can disconnect DUPR at any time from your profile, which deletes all of the above.
Payments
Where a club charges for memberships or sessions, we store a record of what was paid, when, for what, and whether it was refunded. We never see or store your card details. Payments are handled by Stripe, who process your card data under their own privacy policy.
Notifications
If you allow notifications we store a push token for your device, so we can reach that device. We also store your notification preferences, including which channels you want and how far ahead of an event to be reminded.
Safety and moderation
If you report content, or if a club bans a member, we store a record of it including who reported what and why. Club owners and admins can see reports and bans for their own club.
Guest players
Club organisers can add guest players who do not have a DinkHub account. This may include junior players. For a guest, we store the name entered by the organiser and information needed for their participation in the relevant session, such as team, pairing and match results. Guests do not have an account and cannot sign in to DinkHub. If you have been added as a guest and want that removed, ask the organiser or contact us.
Who else receives your information
We do not sell your data and we do not use it for advertising. It is shared only with the services below, and only for the purposes described. Each name links to that company’s own privacy policy.
| Who | What they receive | Why |
|---|---|---|
| Supabase | Everything above. Hosted in the EU (eu-west-1). | They host our database, accounts and file storage. |
| DUPR | If you connect DUPR and play in a DUPR rated session: your DUPR ID, the scores of matches you played and who you played with and against. DUPR is based in the United States. | So that club results count towards your official DUPR rating. This is the entire purpose of connecting, and it only ever happens for events an organiser marks as DUPR rated. If you do not connect DUPR, nothing about you is sent to them. |
| Stripe | Your card details, which go to Stripe directly, plus the amount and what it was for. | To take payment and pay clubs. We never receive your card number. |
| Expo | Your device push token and the text of notifications sent to you. | To deliver push notifications. |
| Geoapify | The venue text an organiser types when searching for a location. Not linked to you. | To suggest addresses and show a map when creating an event or a club. |
| Sentry | Technical details of a crash or error: what failed, where in the app, and the device type. Not the contents of your account. Sentry is based in the United States. | So we can find and fix problems. We deliberately turn OFF the option to attach personal information to these reports. |
How we use it
- To run your account and show you your clubs, events and results.
- To organise sessions: seating players, balancing matches and recording scores.
- To send you the notifications you have asked for.
- To take payment where a club charges, and to give organisers the records they need.
- To keep your DUPR rating current, and to send DUPR the results of rated sessions you play in, if you have connected DUPR.
- To keep clubs safe, by acting on reports and bans.
What other members can see
Members of a club you belong to can open your member profile. They can see your displayed name, which uses your "Known as" name if you have provided one, your surname, profile photo, bio and town or city. They can also see your match results where these appear within the club.
Photos are served from a public web address. Profile photos and club photos are stored so that the app can display them quickly, and the address of a photo works for anyone who has that link, without signing in or belonging to the club. The address is not guessable, so a photo is not findable by someone who has never been given the link. If you would rather a picture of you were not shareable in that way, do not set one as your profile photo.
If you have connected DUPR, clubmates can also see your DUPR rating on your member profile. Your DUPR ID may be shown where needed for DUPR-rated events and results.
Your internal DinkHub rating is not shown to other members. It is the number used to balance games, and only your club's owner and admins can see it.
Your email address, mobile number, gender and country are not shown on your clubmate profile. Club owners and admins can see the same profile information as other members, plus your internal DinkHub rating. They cannot see your email address, mobile number or gender through your member profile.
Data storage and retention
Your data is held by Supabase in the European Union (eu-west-1). We keep it for as long as your account exists. Results and match history stay with the club after you leave, but are no longer linked to your profile once your account is deleted.
Anything sent to DUPR is held by DUPR under their own policy and retention rules. Deleting your DinkHub account does not delete matches already recorded at DUPR, in the same way that deleting a scorecard would not. To remove data held by DUPR, contact DUPR.
Crash and error reporting
We may collect anonymous crash and error reports to fix problems. These contain technical details about the failure, not the contents of your account.
Your rights
You can ask us for a copy of your data, ask us to correct it, or ask us to delete it. Most of it you can change yourself in the app. Email privacy@dinkhub.co.uk and we will respond within 30 days. If you are in the UK or EU and are unhappy with our response, you may complain to your data protection regulator.
Deleting your account
You can delete your account from your profile in the app, which removes your profile, your memberships and your DUPR connection and tokens. See how to delete your account for the full detail of what is removed and what is kept.
Age requirement
You must be at least 18 years old to create and hold a DinkHub account. We ask you to confirm this when you create your account. We do not collect your date of birth for this purpose.
Club organisers may add people who do not hold a DinkHub account, including junior players, as guest players where appropriate. Guest players do not receive an account or access to DinkHub. The organiser is responsible for ensuring that adding and managing a guest is appropriate and lawful.
Changes to this policy
When this policy changes we update the date at the top. Where a change is significant, such as sending your data somewhere new, we will tell you in the app.
Contact
Questions about your data: privacy@dinkhub.co.uk
Security issues: security@dinkhub.co.uk
Anything else: support@dinkhub.co.uk
ICO registration: ZC245558
Payments, cancellations and refunds
Some clubs charge for sessions or memberships. Where they do, you are paying the club, not DinkHub. The club sets the price, decides who may attend and is responsible for the session itself. DinkHub provides the software that takes the payment and passes it to the club, and charges the club a platform fee for doing so. The total you will pay is shown before you confirm.
Card payments are processed by Stripe. DinkHub does not hold your money and does not store your card details.
Asking for a refund
Ask your club organiser. They decide whether to refund, because the payment is theirs and the session is theirs. DinkHub gives organisers the tools to issue refunds; we do not make that decision for them and we cannot overrule it.
A club may set its own cancellation terms, for example a cut-off before the session starts. Ask your club what theirs are. Where a club has none, a refund is at the organiser’s discretion.
How refunds work in the app
- A session refund returns the full amount you paid for that session.
- A membership refund may be for part of what you paid, at a percentage the organiser chooses.
- Refunds go back to the card you paid with. Your bank decides how quickly it appears, usually within a few working days.
- If your payment succeeds but your place has already gone, you are refunded in full automatically and moved to the front of the queue. You do not need to ask.
- If a payment does not complete, no money is taken and the place is released for someone else.
Fees on a refund
When a club refunds you, you receive the full amount being refunded. Stripe does not return its processing fee to the club, so a refund costs the club that fee even though you are made whole. DinkHub returns its own platform fee on the refunded amount. This is explained to organisers before they confirm a refund, and it is the reason a club may ask you to rebook rather than refund.
Your legal rights
Nothing here affects your statutory rights under UK consumer law, including any right to cancel. If you believe a club has treated you unfairly, contact the club first. If that does not resolve it, write to support@dinkhub.co.uk and we will help where we can, though the decision to refund remains the club’s.
Terms of Use
DinkHub helps clubs organise pickleball sessions and competitions. Use the app lawfully and respectfully. You are responsible for the accuracy of what you post and for your conduct towards other members.
You must be at least 18 years old to create or use a DinkHub account. By creating an account, you confirm that you are at least 18. People under 18 may participate in club activities as guest players where an organiser adds them, but they may not create or operate their own DinkHub account.
Organisers may add guest players, including juniors, who do not hold a DinkHub account. If you add a guest, you are responsible for having the right to give us their details, including any permission needed from a parent or guardian where the guest is under 18, and for telling them that their name appears on the club’s session lists. Only add the details you need to run the session.
Organisers are responsible for their own events, including any fees, which are arranged between the organiser and the player. DinkHub passes payments to clubs through Stripe and takes a platform fee, which is shown before you pay.
When a club charges for a session or a membership, the club is the seller. You are entering into that purchase with the club, not with DinkHub. The club sets the price, decides who may attend, runs the session and decides whether to refund. DinkHub provides the software that takes the payment and passes it to the club, and charges the club a fee for doing so. We do not hold your money.
Internal DinkHub ratings are estimates used for fair matchmaking and are not official ratings. DUPR ratings are DUPR's, not ours: we send results and display what DUPR returns, but we do not calculate or control them, and disputes about a DUPR rating are for DUPR.
What we are responsible for
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be excluded. Your statutory rights are not affected.
We are not responsible for what happens at a session. Clubs organise their own events and are responsible for safety, suitability, supervision and anything that occurs there. We are not responsible for a club’s decisions about pricing, attendance, refunds or conduct, and we are not a party to any dispute between you and a club.
We are not responsible for ratings calculated by DUPR, or for decisions DUPR makes about a DUPR account.
We do not promise that the app will always be available, or free of errors. We may change or withdraw features, and we may suspend accounts that break these terms.